If you missed the email we sent you about our organizational restructure, you can read it here.

I've just received the email about the restructure. Will anything change with my Avenue services?

Nope! Your services will continue to exist exactly as they do now. The transition will also be entirely seamless, so there won’t be any pause in your services –not even for a moment.

Will the restructure result in my billing going up?

Absolutely not! Your rate will stay the same, as will all Avenue services.

Will my website be affected at all?

Not at all. You’ll see no disruptions to your website or to the support we provide you.

Will you still be running ads for me?

Of course! Our team will continue running ads on whichever platforms we manage for you, and if you’re on our Grow or Accelerate packages, we’ll still post regularly to your Facebook business page too!

Click here for more information on the types of digital advertising provided by Avenue.

Will I still have access to my Avenue account?

You bet! You’ll still be able to login and do everything as you normally would, such as view your online leads or start a live chat with our team.

For a complete overview of the features in your Avenue account, click here.

Will any of the team at Avenue change?

Definitely not –we’re all still here and won’t be going anywhere!

How do I communicate with you now?

Same way as always –email our team at help@avenuehq.com or reach out via live chat by clicking the green icon at the bottom of your screen from within your Avenue account.

Will Avenue be changing its name?

We’ll still be called Avenue –don’t worry!

How will the restructure improve the health of the company?

As a company, we’re always looking for opportunities to improve and grow. Essentially, the restructure is a further step in our growth that will allow us to focus more time and resources on delivering the best possible services to you. It gives us more control over our decisions and the direction of the company. Which is great for us, and for you!

When are the behind-the-scenes changes happening?

An agreement has already been reached by everyone involved, and the official changes will be wrapping up over the coming weeks.

What exactly are the changes?

The changes involve some adjustments to Avenue’s organizational structure that will dramatically improve the health of our business, allowing our team to solely focus on delivering the best possible services to you for the long-term.

These changes will have absolutely no direct impact on your services with us.

Why are you making these changes?

Bottom line: we love what we do, and we love working with you. To deliver the most value, we decided we needed to become fully integrated in our decision making.

We’ve explored many alternatives and come to the conclusion that this path leads to exponentially better outcomes for our team and, of course, our clients.

Simply put, we have a mission to fulfil, and this is the best way to do it!

What are the new products –when will they be coming out?

We want to surprise you, so we won’t say too much now…

Over the course of the last year, our team has been hard at work developing product additions and improvements designed to bring more value to you and your business.

We’ll be rolling out these products in the coming months, so stay tuned! We can’t wait to share them with you.

Does this change your relationship with my board?

No! This won’t affect our relationships with our real estate stakeholders at all. We’ll continue to work closely with them as we have in the past.

Ultimately, we want you to know you don't have to worry about a thing. If you find you still have questions or if anything remains unclear, please let us know by sending an email to help@avenuehq.com or by starting a live chat within your Avenue account –we're always happy to connect!

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