Login Screen

To log in to the Avenue app, go to app.avenuehq.com. Then, enter your email address, plus the password you set when you were first invited to the app.


Contacts

Main Screen

All your leads are collected in contacts. While they’re automatically imported through lead capture tools on your site, you can also manually add them by selecting "Add a new contact" in the top right of the screen. 

Individual Contact 

When you select a contact, their information will pop up at the bottom of the screen. Here, you can add notes, or change the status of the contact (New prospect/Client/Contacted/Lost). To edit or delete the contact, click the … at the top right of the individual contact window. 

Edit Contact

The edit contact window lets you change a contact’s details. Once you’re done editing, click “Save Contact” to save your changes. To close the window without saving your changes, click the X in the top right corner.



Newsletter Stats

Month Selection

Above the stats for your newsletter, you can select which month you’d like to see information for. Each newsletter is sent out in the middle of the month.

Subscribers, Open Rate, and Click Rate

Three statistics help you track your newsletter’s engagement. Subscribers tells you how many people receive your newsletter each month. Open rate tells you how many have opened it. Click rate tells you how many have opened it and then clicked a link within the newsletter.

Newsletter Trends

This section shows you how your subscribers, open rate, and click rate have changed since the previous months.

Visual Report

The graph near the bottom of the screen shows you long-term trends over multiple months. By selecting subscribers, open rate, or click rate, you can change which stats are visualized. The green horizontal line marks up-to-date market averages, so you can judge whether your newsletters are performing better than average, or whether they could use some work.



Website Stats

Month Selection

Above your stats, you can select a month from this drop-down menu, and choose which month to view stats for. 

Website Traffic and Listing Traffic

Website traffic tells you how many times pages on your website were viewed during the month selected. This applies to all pages. Listing traffic tells you the number of views for listings alone.

Visual Report

The graph near the bottom of the screen lets you track page views over multiple months, either for your website or your listings. Click the drop-down menu to choose which stat you’d like to view.

Live Chat

To message the Avenue team at any time, click the chat bubble icon in the bottom right of the screen.

 

FAQ

Q: A new lead has appeared in Contacts, but I haven’t gotten an email notifying me about it.

A: Your new leads are emailed to you within an hour of signup.

Q: I started using the app for the first time, and Contacts already has leads. Where are they from?

A: Any leads your Avenue site has captured before you started using the app are included in Contacts. You should have received emails notifying you of these new leads when they were captured.

Q: How can I view my mailing list through the app?

A: We are currently working on an Avenue tool that lets you manage your newsletter mailing list. 

Q: How long does it take for new leads to appear in the app?

A: All new leads appear in the app within one hour. 

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